LIFEM: Digital | 5-11 November 2020

Privacy Policy

Who We Are

The London International Festival of Early Music (LIFEM) is a registered charity, charity number 1190603.

The London International Festival of Early Music (LIFEM) of Stanway Green Stables, Worlingworth, IP13 7NY collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation (‘GDPR’) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

How to Contact Us

You can be contact us at LIFEM, Stanway Green Stables, Worlingworth, IP13 7NY  or by emailing help@lifem.org if you have any questions about this Privacy Policy or the information we hold about you.

Information That We Collect

LIFEM processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we may collect from you is: -

  • Name
  • Billing Address
  • Delivery Address
  • Email Address
  • Telephone Number
  • Debit/credit card details
  • Computer IP address
  • Bank account details

We collect information in the following ways: -

  • When you sign up to our newsletters (email and physical) at our festival or by phone or on our website.
  • When you buy festival tickets or merchandise either in person in store or by phone or on our website.
  • When you make a donation or become a Friend of LIFEM via a direct debit instruction.

How We Use Your Personal Data

LIFEM takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that Friends of LIFEM subscriptions are completed and maintained and orders for LIFEM tickets and merchandise can be sent out to your preferred address.
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.
  • Where you have provided specific consent, we will occasionally send you marketing information by email.
  • Where you have provided specific consent, we will occasionally send you marketing information by post.

Your Rights

Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please email or write to us.

In addition, you can unsubscribe from email marketing by clicking on the ‘unsubscribe’ link at the bottom of the email newsletter.

Sharing and Disclosing Your Personal Information

We routinely share your personal information with our third party suppliers, as detailed below.

3rd Party Suppliers Data Shared Purpose
Shopify Payments Name, Billing and Delivery Address, Credit/Debit Card details, Telephone number, IP address, Email address & order value and details When you place an order on our website with a debit or credit card, this information is used to authorise your card payment and to prevent fraud.
Mailchimp Name, Email and postal address When you consent to join our email newsletter or withdraw that consent, we record this in our marketing platform.
Royal Mail, UPS & Parcelforce Name, Delivery Address, Email and Phone number To deliver your order to your preferred address.
Google, Inc IP address and order number For website analytics, IP address is used to help us understand from which geographical location our website visitors are coming from. Order number is used to help us understand what proportion of visitors go on to make a purchase.
PayPal, Inc Name, Billing and Delivery Address, Email address and order value When you make a a donation via PayPal, these details are shared with PayPal so that your PayPal account can be used to make payment and so that PayPal can prevent fraudulent transactions.

Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfers Outside of the EEA’.

We will not share your personal information with any other unrelated third party.

Safeguarding Measures

LIFEM takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including TLS (a secure way of transmitting data over the internet), data encryption, restricted access procedures, IT authentication & firewalls.

Transfers Outside the EEA

LIFEM utilise some products or services (or parts of them) that may be hosted/stored in the USA which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA") for the below purposes:

  • Payment Processing: Shopify Payments
  • Web Analytics: Google, Inc

Therefore, when you use our website, the personal information you submit may be stored on servers which are hosted in the USA. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information to protect your data and comply with the relevant data protection laws.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to LIFEM. However, as this information is required for us to deliver your tickets, merchandise or maintain your subscription as a Friend of LIFEM, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

LIFEM only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be anonymised or destroyed. Where products that you have purchased have a warranty period longer than 7 years, we will retain your personal data for as long as the warranty period lasts, or until you notify us otherwise.

Where you have consented to receive email newsletters from us, we will keep such data until you withdraw your consent. If you do not actively withdraw your consent and you do not open an email newsletter for a period of 2 years we will deem your consent to have expired and will seek new consent from you before sending further email newsletters.

Where you have consented to us using your details for physical newsletters, we will keep such data until you notify us and/or withdraw your consent.

Lodging A Complaint

LIFEM only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.

PayPal Transactions

In addition to the Privacy Policy outlined above, all PayPal transactions placed on the LIFEM website are also subject to the PayPal Privacy Policy

Cookie Notice and Options

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services.